This accessibility statement applies to costofliving.portsmouth.gov.uk
This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand and aim to adhere to the national average reading age of 9.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of the website are not fully accessible:
- Some icons or images may overlap or become misaligned when zooming on mobile devices
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Customer team at Portsmouth City Council.
Email: DCE@portsmouthcc.gov.uk
If you need information on this website in a different format, please contact DCE@portsmouthcc.gov.uk, indicating:
- Content title and the website address (URL) if relevant.
- Your name and email address.
- The format you need – for example, plain text, braille, BSL, large print or audio CD
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Portsmouth City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) and/or the exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
The content listed below is not compliant with the accessibility regulations:
- Some icons or images may overlap or become misaligned when zooming on mobile devices, which does not meet WCAG 2.2 Success Criterion 1.4.10 (Reflow).
Developers have been made aware of this issue and are working to resolve it by 31 October 2025.
Preparation of this accessibility statement
This statement was prepared on 16 July 2025. It was last reviewed on 16 July 2025.
This website was lasted tested on 11 December 2024 against the WCAG 2.2 AA standard. This test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the accessibility standards and completed using assistive tools such as the WAVE Evaluation Tool.
We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).